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Shipping Policy

Last Updated: December 28, 2025

 

Overview

This Shipping Policy outlines how physical products purchased through this website are processed and shipped. It is intended to provide transparency regarding order handling, shipping timelines, and delivery expectations. This policy applies to physical products only. Digital products are delivered electronically and are not subject to shipping.

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Order Processing

Orders for physical products are typically processed within 3–5 business days after payment has been successfully received and verified. Note: Business days do not include weekends or U.S. federal holidays. Processing times may be extended during:

  • High-volume sales periods

  • Special events or promotions

  • Circumstances beyond our control

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Shipping Methods & Delivery Estimates

Shipping methods and estimated delivery times are displayed at checkout. Delivery timelines are estimates only and are not guaranteed.

We are not responsible for shipping delays caused by:

  • Shipping carriers

  • Weather conditions

  • Natural disasters

  • Incorrect or incomplete shipping information provided by the customer

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Shipping Rates

Shipping rates are calculated at checkout based on:

  • Order weight and size

  • Shipping method selected

  • Destination address

All shipping fees are non-refundable once an order has been shipped.

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Shipping Locations

At this time, we ship to addresses within the United States, including Texas.

If international shipping becomes available in the future, this policy will be updated accordingly.

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Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Orders shipped to an incorrect address due to customer error may:

  • Be delayed

  • Be returned to sender

  • Require additional shipping fees for reshipment

We are not responsible for orders lost due to incorrect address information provided by the customer.

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Lost, Delayed, or Damaged Packages

If a package is:

  • Lost in transit

  • Marked as delivered but not received

  • Delivered with visible damage

Please contact us within 7 days of the delivery date with supporting documentation so we may assist in filing a carrier claim or determining next steps.

Replacement or refund decisions are made at our discretion and in accordance with our Refund Policy.

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Returned Shipments

Packages returned due to:

  • Incorrect address

  • Refused delivery

  • Failure to retrieve package(s)

may be subject to additional shipping fees for reshipment. Original shipping charges are non-refundable.

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Transfer of Risk

Ownership and risk of loss for physical products transfer to the customer upon delivery of the order to the shipping carrier, to the fullest extent permitted under Texas law.

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Questions & Contact Information

For shipping-related inquiries, please contact:

Ekenechi LLC
Email: Info@ekenechi.com

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Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective upon posting to this page.

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