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Refund Policy

Last Updated: December 28, 2025

 

Refund Policy Overview

This Refund Policy explains:

  • Whether refunds are offered

  • The conditions under which refunds may be granted

  • Applicable timeframes for refund requests

  • How refunds are processed

This policy is provided to ensure transparency, comply with applicable consumer protection requirements, and reduce misunderstandings or disputes.

 

Products

Digital Products

All sales of digital products, including digital books, downloadable content, and online materials, are final and non-refundable once access has been delivered.

This policy is consistent with industry standards and payment processor guidelines for digital goods.

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Physical Products (Books & Merchandise)

Refunds or replacements for physical products are only considered if the item arrives damaged or defective.

To request a replacement or refund:

  • Contact us within 7 days of confirmed delivery

  • Provide clear documentation of the damage or defect

Approved refunds or replacements will be issued at our discretion.

 

Refunds are not provided for:

  • Buyer’s remorse

  • Incorrect address was provided by the customer

  • Normal wear and tear

  • Items returned without prior approval​

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Events, Tickets & Registrations

All sales related to live events, speaking engagements, book tours, author appearances, community or volunteer events, are final and non-refundable, except in the event of cancellation by the organizer. If an event is cancelled by the organizer, registrants will be notified regarding available options, which may include refunds or rescheduled event access. No refunds are issued for failure to attend, late arrivals, scheduling conflicts, and/or change of plans

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Speaking Engagements & Booking Deposits

All booking deposits or payments made to reserve speaking engagements, appearances, or professional services are non-refundable.

These payments secure time, preparation, and availability. Final terms are governed by separate invoices or written agreements.

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Refund Processing

If a refund is approved, refunds are issued to the original payment method. Processing times vary by payment provider. We do not control processing delays imposed by financial institutions.

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Chargebacks & Payment Disputes

Customers agree to contact us directly to resolve concerns prior to initiating a chargeback or payment dispute. Unauthorized chargebacks may result in the denial of future services.

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Contact Information

For refund-related inquiries, contact:

Ekenechi LLC
Email: Info@ekenechi.com

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Legal Disclaimer

The information provided in this Refund Policy is for general informational purposes only and does not constitute legal advice. This policy is intended to define the relationship between our business and our customers regarding refunds, returns, and cancellations. We recommend consulting with qualified legal counsel to ensure compliance with applicable laws and regulations in your jurisdiction.

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Customer Acknowledgment

By completing a purchase, booking a service, or registering for an event on this website, you acknowledge that you have read, understood, and agreed to this Refund Policy.

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✅ REQUIRED ADD-ON (DO THIS)

On your checkout page and booking confirmations, add:

“All purchases and bookings are subject to our Refund Policy.”

This single line dramatically reduces disputes.

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